What is Roomerang?
Roomerang [ roomerang.com.au ] is a company that manages short term rental properties for landlords, mostly Airbnb style listings. The idea is simple. You hand over your property and they take care of bookings, guests, cleaning, and day to day work. It is pitched as a hands off way to earn passive income from your property. The company talks about higher returns compared to long term renting. But when you look at user reviews, a different picture starts to show. Many landlords talk about late payments, poor communication, and charges that do not always make sense .
What they sell you at the start
The pitch is what pulls people in. You do not have to deal with guests. You do not have to worry about cleaning or pricing. Everything is handled for you. All you have to do is sit back and collect income.
For someone new to short term rentals, this sounds like the perfect setup. No stress, no time investment, just returns.
That expectation is where the problem begins.
The early stage
At the start, things look under control. The onboarding feels smooth. Communication is active. You get replies, updates, and everything seems organised.
This is the phase where most people feel confident they made the right decision. The numbers look good. The setup looks professional. There is no reason to doubt anything yet.
When things start slipping
After a few months, the tone starts to change. Replies slow down. Messages take longer to get answered. Sometimes they do not get answered at all.
Around the same time, payments stop being predictable. What was expected to come in regularly starts getting delayed. That is usually the first real sign that something is off.
The payment problem
This is where most of the frustration comes from. Many landlords say payments are never on time. Some talk about delays every month. Others mention waiting for months without getting paid.
One review even said payments were five months behind .
When you depend on that money, delays like this are not small issues. They affect bills, planning, and peace of mind. What makes it worse is not knowing when or if the payment will actually arrive.
Trying to get answers
When payments are delayed, the natural step is to reach out. That is where another problem shows up.
People say emails go unanswered. Calls do not get picked up. You follow up again and again but nothing really changes. One landlord said they made dozens of calls and still could not reach anyone who could explain what was going on .
Even when you manage to get a reply, it often feels like a delay tactic rather than a real solution.
The Hidden Charges
Then come the deductions. Money starts getting cut from your payouts for cleaning, repairs, and random items. At first, it might seem normal. But then the amounts start raising questions.
Some landlords say they were charged for things they never approved. Others say the costs were way higher than what they were told earlier. In some cases, the charges were two or three times more than expected .
At that point, it stops feeling like management and starts feeling like you are losing control of your own income.
Real experiences from landlords
One landlord said the whole thing turned into chasing money. He kept checking his account, sending messages, and waiting without answers. What was supposed to be passive income became something he had to think about every day .
Another person said communication almost disappeared. Emails were ignored. Calls did not connect. Even basic updates about the property were hard to get. It felt like handing over the property meant losing visibility completely .
Someone else talked about the deductions. Charges kept appearing, and the payouts kept shrinking. By the end, the numbers did not match what was originally expected. The whole setup felt off .
There was also a case where a property was robbed, and the owner was not informed in time. That created problems with insurance and added to the losses. What stood out was the lack of response after the incident .
More than just money
At some point, it stops being only about payments.
When you give someone control of your property, you expect it to be handled properly. But some reviews suggest shortcuts in how things are managed, especially with guests.
That brings a different kind of risk. Not just income, but the actual condition of the property.
Why people stay longer than they should
Even when things go wrong, leaving is not easy.
Switching to another setup takes time and money. Some landlords say this is why they stayed longer than they wanted. It becomes a situation where you are unhappy but still stuck.
What keeps coming up again and again
When you read through multiple reviews, the same issues keep showing up.
Late payments. No communication. Unclear charges. It is not one isolated complaint. It is a pattern.
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Final thoughts
For a lot of people, rental income is not extra money. It matters.
When payments are delayed and communication disappears, it creates pressure fast.
The idea of passive income sounds easy. The reality, at least from these experiences, looks very different.
So the real question becomes simple.
If you hand over control, are you actually gaining convenience or just taking on a different kind of risk?
Source:
https://www.trustpilot.com/review/roomerang.com.au
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