Smartsheet Inc will deny access steal your money
A Smartsheet account was made to try and integrate a website that was being developed. An upgrade to Pro was purchased to generate an API token for the integration, but after upgrading, the token could not be created. I attempted to call support, but there was no one available, and the company was not mentioned in the voicemail. In addition, the ‘Support Portal’ of my account was not working. I tried many different links that claimed to be helpful, but in the end, I was trapped in an endless cycle of pages completely unrelated to my problem.
This is yet another company that does not put their users first. I did not find any answers for my problem. Canceled the account, but there was no way to get a refund for the fee paid for the upgrade.
Accused Details:
Person / Business Name: Smartsheet Inc
Website URL: https://www.smartsheet.com/
Location: 500 108th Ave NE Bellevue, WA United States
Why the Submitter Profile is Anonymous?
“Anonymous” means that the person who submitted the complaint wishes to remain unidentified. It is important to note that the anonymous status of a complaint does not indicate that the information provided is not truthful. The submitter may be whistleblowers or current or former employees who do not want to be identified to avoid any potential retaliation.